At Sandy Hill Community Health Centre (SHCHC), we welcome your feedback, whether it's a compliment, suggestion, comment, or complaint. Your input helps us improve our programs and services to better meet the needs of our community.
How to Share Feedback
You can provide feedback in several ways:
- By filling out the Client & Community Feedback Form, available at reception and on our website.
- By speaking directly with a SHCHC employee.
- By phone, email, or mail.
- With the assistance of a SHCHC employee, if you need help completing a form or sharing your feedback.
What Happens Next
When we receive your feedback, we will review it in a timely and respectful way. If you've shared a concern or complaint, we will work with you to find a fair solution. A manager or director may follow up with you to explain what actions were taken. If you are not satisfied with the outcome, you can ask to have your feedback reviewed at a higher level.
Our Commitment
- Accessibility: Feedback forms are available in print, online, and in multiple languages.
- Confidentiality: Your privacy will be respected at all times.
- Continuous improvement: Feedback is regularly reviewed to help us strengthen our services.
Need Help or Have Questions?
Please ask any staff member or contact us directly at 613-789-1500.