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Centre Policies

At Sandy Hill CHC, we are committed to providing safe, respectful, and inclusive care. Review our policies to better understand your rights and our commitments to you.

Accessibility

How Sandy Hill CHC supports accessible, respectful service for people with disabilities.

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Client Feedback

How to share feedback, concerns, compliments, or complaints about your care experience.

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Client Rights & Responsibilities

Your rights and responsibilities when receiving care and services at Sandy Hill CHC.

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Missed Appointment, Late Arrival and Late Cancellation Policy

Please give us at least 24 hours' notice if you need to cancel or change your appointment.

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Privacy & Confidentiality

How we protect personal health information and maintain privacy and confidentiality.

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Service & Companion Animals

Policy information for service and companion animals at Sandy Hill CHC.

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Video and Recording Guidelines

Guidelines for video, security cameras, and personal recording devices on site.

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Virtual Visits at SHCHC

What to know about phone and video visits, including benefits, risks, and limits.

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Website User Privacy Notice

How this website collects and uses data, cookies, and analytics.

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For any questions about our policies, please contact us at info@sandyhillchc.on.ca or call (613) 789-1500.

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