Sandy Hill Community Health Centre (SHCHC) offers virtual visits to help you access care through secure video or telephone. Virtual visits are convenient for many situations, but they do not replace in-person care when a physical exam or urgent attention is needed.
Your Consent and Choice
Before starting a virtual visit, you will be asked to provide informed consent. We will explain the benefits, risks, and limits of virtual care. You may decline or withdraw at any time. In-person care will always remain an option.
Privacy and Security
We use only approved, secure platforms to provide virtual visits. Your provider will not record the session without your express consent. If you wish to record, please tell your provider first.
We encourage you to join your visit from a private and safe space. Use headphones if possible to help keep conversations confidential.
Conditions and Limits
- Virtual visits are not for medical emergencies. Call 911 or go to the nearest emergency department in urgent situations.
- Virtual visits may not be appropriate for all types of care. Your provider will let you know if an in-person visit is better.
- Technical problems can sometimes interrupt a session. If this happens, we will work with you to continue by phone, reschedule, or find another solution.
Group Programs
For virtual group sessions, please respect everyone's confidentiality: do not record, screenshot, or share the chat log. Treat all participants with dignity and respect.