Sandy Hill Community Health Centre (SHCHC) is committed to protecting the privacy of all individuals who visit our website. The following outlines the types of personal information we collect, store, use, and/or share through our website, such as when you:
- Visit our website at https://www.sandyhillchc.on.ca/, or any website of ours that links to this web user privacy notice.
- Engage with us online in other related ways, including making inquiries, registering for and/or accessing services, receiving promotional communications, or answering web surveys.
1. Information Collected from Website Visitors
We collect both anonymous and identifying information from visitors to our website in the following ways:
- Anonymous Information: This includes non-personal data such as browser type, operating system, language preference, device type, referral source, and general location, such as city or country. This information helps us understand how users interact with our website and allows us to improve our services.
- Identifying Information: Identifying information is only collected when a visitor voluntarily submits it, such as when completing a contact or feedback form. This may include your name, email address, phone number, or other contact details.
2. Use of Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure functionality and to analyze web traffic. These include:
- Session Cookies: Temporary cookies that support website functionality during your visit and are automatically deleted when you close your browser.
- Persistent Cookies: Cookies saved on your device for a set period to remember preferences and improve repeat visit experience.
- Third-Party Cookies: These are set by services such as Google Analytics to help us understand user behavior and improve site performance.
We do not use cookies to collect personal information or to run programs on your device. Most browsers accept cookies by default, but you may choose to disable them via your browser settings. Disabling cookies may limit some site features.
3. Purposes of Data Collection
The information collected is used to:
- Monitor and analyze traffic and user behavior to improve site functionality and content.
- Ensure the security, performance, and accessibility of the website.
- Respond to inquiries or feedback submitted through contact forms.
- Track usage patterns to inform program and service planning.
4. Sharing of Information with Third Parties
We use Google Analytics to collect anonymous usage data. This includes information such as pages visited, time spent on each page, and referral source. Google Analytics does not collect names or other personal identifiers. Its use is governed by Google's Privacy Policy.
No personal information is shared with third parties without your consent, unless required by law.
5. Consent for Data Collection
Your consent is obtained in the following ways:
- Cookies: You are notified via a cookie consent banner upon visiting the site. You may choose to accept or decline non-essential cookies.
- Form Submissions: By voluntarily entering your information and submitting forms, such as client feedback, you consent to SHCHC collecting and using that information to respond to your inquiry.
No software, plug-ins, or executable programs are installed on your device through our website. Therefore, no additional express consent is required for such activities.
6. Data Retention and Destruction
We will only keep your personal information for as long as it is necessary for the purpose set out in this web user privacy notice, unless a longer retention period is required or permitted by law.
- Google Analytics Data: Website usage data is retained for 2 months by default and then permanently deleted.
- Form Submissions: Data submitted via the website is stored on the platform and remains until manually deleted by authorized SHCHC personnel.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. Your Rights and Choices
You may choose to:
- Disable cookies via your browser settings.
- Revoke consent by discontinuing form use.
- Contact us to request deletion of information submitted via the website.
If you have concerns or questions about your privacy while using our website, please contact us at info@sandyhillchc.on.ca, 613-789-1500, or 221 Nelson Street, Ottawa, ON K1N 1C7.