To address a high volume of new client registrations, our primary healthcare clinic is unable to accept new patients at this time. If you hold an OHIP card and are looking for a family doctor or nurse practitioner, please register with Health Care Connect at 1-800-445-1822. Our clinic selects new patients from the Health Care Connect waiting list as spaces become available.


We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

Crisis Resources

Connect with someone now.

Sandy Hill Community Centre is not a crisis centre. The following services are available 24/7.

Call 613-238-3311

Mental health support and resources, 24 hours a day, 7 days a week.

Mobile Crisis Response Info

Available 4pm – 12am ET

Chat online at:
talksuicide.ca

Distress, crisis and suicide prevention line services available 24/7

If you are in crisis or you require immediate help please go to the nearest Emergency Department, or call 9-1-1.

  • How do I know if I need help immediately?

    If you or if you have:


    • hurt or harmed yourself or someone else,

    • are feeling desperate and hopeless,

    • are worried you might hurt yourself or someone else,

    • are having thoughts of suicide, made a plan to harm yourself,

    • the means to hurt yourself or someone else,

    • attempted suicide or hurt yourself before.


    Please get help immediately! Please do one of the following:


    • call 911 immediately,

    • go directly to the nearest Hospital Emergency Department.


    When you call 911, tell them:


    • exactly where you are calling from, how you are feeling,

    • if you have done anything to harm yourself, if you are in an unsafe situation,

    • keep talking to 911 while you wait for help to arrive.

  • Why go to the emergency room?

    Some reasons people have gone to the Emergency Room:

    • they have injured themselves.

    • they are seeing, hearing, smelling or feeling things that are bizarre and frightening and/or hearing voices • that tell them to do something dangerous.

    • using excessive drugs or alcohol, or when coming down from drugs or alcohol.

    • experiencing side effects from prescribed medication.

    • having thoughts of hurting themselves or of suicide, with a plan to do it (or a history of attempts).

  • What can I expect when I go to the Emergency Room (ER)?

    People working in the ER will provide support, problem-solving and help manage a crisis situation. Above all, they will work to keep you safe. All ER services are confidential and based on your needs. Whenever possible, the ER staff will try to avoid hospitalization and help refer you to where you will get the most help.


    Waiting to Talk

    The ER can be an overwhelming place. It is always best to have a supportive person that you are comfortable with, wants to help and understands your situation to go through this process with you. If you don’t have someone, or are not comfortable having someone, feel free to take notes or ask questions. While in the ER, you may experience a wait time, which can be distressing and frustrating. You’ll talk to a nurse at first and they will ask you questions about what brought you into the ER. Try to be honest and truthful regarding your symptoms and how long they have been going on.


    Assessing Your Situation

    Questions in the ER will focus on the crisis happening now. Physicians will ask about your mood, sleep patterns, appetite, psychiatric history, medications, substance use, family history, stressors/supports, past history and childhood factors. They will also need to know whether you’ve had thoughts of suicide, made attempts, or have had instances of hurting yourself or others. This is essential information to help them get all the information they need to make the best plan of care.


    Creating a Plan of Care

    After meeting with the physician, a plan of care will be set up for you. It lists the formal and informal strategies (worked out by you and the staff) to keep you safe and support your recovery.

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